Privacy Policy – How 9kboos Protects Your Data

1. Introduction

This Privacy Policy applies to all services provided through the 9kboos platform, accessible at 9kboos.pro. It sets out how 9kboos ("we", "us", "the platform") collects, uses, stores and protects the personal information of players who register accounts, make deposits in PKR, place bets and use any other features available on the platform.

When you create a 9kboos account, you provide us with personal information that is necessary to operate your account, verify your identity, process PKR payments and deliver the services you have signed up for. This policy explains each category of data we hold, why we hold it and how long we keep it.

We take data privacy seriously because our players trust us with sensitive personal and financial information. JazzCash account details, Easypaisa wallet numbers, bank account information used for Raast transfers — all of it is handled with care and protected using industry-standard security measures. This policy is written in plain English so that every Pakistani player can understand exactly what they are agreeing to.

By registering an account at 9kboos, you confirm that you have read this policy and that you consent to the collection and use of your personal data as described. If you do not agree, please do not register an account or use the platform.

2. Data We Collect

2.1 Registration Information

When you create a 9kboos account, we collect the information you provide during the registration process. This typically includes your full name, date of birth, residential address, email address and mobile number. This information is required to create and manage your account, verify your age and confirm your identity.

2.2 Identity Verification Documents

To comply with our obligations around age verification and anti-money-laundering checks, we may ask you to provide copies of identity documents such as a CNIC, passport or utility bill. These documents are processed and stored securely and are used only for verification purposes.

2.3 Financial and Payment Data

We collect transaction records for all deposits and withdrawals processed through your account, including the payment method used (JazzCash, Easypaisa, Raast, bank transfer or card), the PKR amount and the date and time of each transaction. We do not store full card numbers or mobile wallet PINs — these are handled directly by the payment processor.

2.4 Gameplay and Betting Activity

We maintain records of your activity on the 9kboos platform, including bets placed, casino games played, amounts wagered, winnings, bonuses used and session durations. This data is used to operate your account correctly, calculate payouts, manage bonuses and detect unusual activity.

2.5 Technical and Device Data

When you access 9kboos from a browser or mobile device, we automatically collect certain technical information. This includes your IP address, browser type and version, device type, operating system, screen resolution, referring URL and pages visited on the platform. This data helps us optimise the platform for different devices and detect suspicious access patterns.

3. How We Use Your Data

9kboos uses the personal data we collect for the following purposes:

• Account Management: To create, maintain and operate your player account, including processing logins, updating account details and managing your balance in PKR.
• Identity Verification: To confirm that you meet the minimum age requirement of 18 years and to verify the identity of players requesting withdrawals or flagged during routine security checks.
• Payment Processing: To process deposits made via JazzCash, Easypaisa, Raast, bank transfer and card payments, and to process withdrawal requests back to your registered payment method.
• Bonus and Promotion Management: To check your eligibility for promotions, apply bonuses to your account, track wagering requirement progress and ensure that bonus terms are met before withdrawal is permitted.
• Customer Support: To respond to your queries, resolve disputes and investigate complaints. Support agents can access your account history only to the extent necessary to assist you.
• Fraud and Security: To detect and prevent fraudulent activity, money laundering, underage use, bonus abuse and any other misuse of the platform. Unusual patterns in betting activity or payment behaviour may trigger a manual review.
• Platform Improvement: To analyse how players use the platform — which games are most popular, where technical issues occur, how navigation flows are used — so that we can improve the overall experience.
• Responsible Gaming: To monitor account activity and identify players who may be showing signs of problematic gambling behaviour, so that appropriate responsible gaming tools can be offered or applied.
• Marketing (where opted in): To send promotional emails, SMS notifications or on-platform messages about new offers, Cricket betting markets, Live Casino events and platform updates. You can opt out at any time.

4. Payment Data & PKR Transactions

All financial transactions at 9kboos are conducted in Pakistani Rupees (PKR). When you deposit funds using JazzCash or Easypaisa, the transaction is processed through the respective payment provider's secure API. 9kboos receives confirmation of the transaction along with the amount and a transaction reference — we do not receive or store your mobile wallet PIN or full card number.

For bank transfers via Raast or direct bank transfer, we receive your account title and bank details only to the extent necessary to process the withdrawal. This information is stored securely and used only for the purpose of returning funds to you.

Transaction records — including deposit amounts, withdrawal amounts, dates and payment methods — are retained as part of your account history. These records are used internally for account management, dispute resolution and financial reporting. They are not shared with third parties for commercial purposes.

5. Sharing Your Data

9kboos does not sell your personal data to any third party. However, in order to operate the platform effectively, we may share limited personal data with the following categories of third parties:

• Payment Processors: JazzCash, Easypaisa, Raast and card payment processors receive the minimum data necessary to process your deposits and withdrawals. Each processor operates under their own privacy policy and security standards.
• Identity Verification Providers: Third-party KYC (Know Your Customer) services may process your identity documents on our behalf to verify your CNIC or other submitted documents. These providers are contractually bound to handle your data securely and only for the purpose of verification.
• Game and Software Providers: Casino game providers and live casino studios may receive session data (such as game round IDs and bet amounts) necessary to operate the games correctly. They do not receive your personal registration details.
• Analytics and Platform Services: We use third-party analytics tools to understand platform performance. These tools may process anonymised or aggregated data about how players use the site. Individually identifiable data is not shared for analytics purposes.
• Legal and Regulatory Authorities: We may disclose personal data to relevant authorities if required to do so by law, court order or to protect the legitimate interests of 9kboos, including in cases of suspected fraud or criminal activity.

6. Cookies & Tracking Technologies

9kboos uses cookies and similar tracking technologies to make the platform function correctly and to understand how it is being used. A cookie is a small text file placed on your device when you visit a website.

6.1 Essential Cookies

These cookies are necessary for the platform to operate. They maintain your login session, remember your language and display preferences, and ensure that your account balance and bet slip are correctly updated as you navigate the site. Disabling essential cookies will prevent the platform from functioning properly.

6.2 Analytics Cookies

We use analytics cookies to understand how players navigate the platform — which pages are most visited, where users drop off during registration and which features are used most frequently. This data is collected in aggregated form and helps us improve the platform for Pakistani players.

6.3 Marketing and Preference Cookies

If you have opted in to marketing communications, preference cookies may be used to show you relevant promotions — for example, PSL Cricket betting offers during the tournament season. You can withdraw your consent for marketing cookies at any time through your account settings.

6.4 Managing Cookies

Most browsers allow you to view and delete cookies stored on your device. Blocking all cookies will affect your ability to use the 9kboos platform, particularly features that require a logged-in session. We recommend allowing essential cookies and reviewing analytics and marketing cookies based on your own preference.

7. Data Retention

9kboos retains personal data for as long as it is necessary for the purposes for which it was collected, or as required to comply with our legal obligations. The following general retention periods apply:

• Active Account Data: Retained for the lifetime of your account and for a period after account closure as required for legal and financial record-keeping.
• Transaction Records: PKR deposit and withdrawal records are retained for a minimum of five years following the transaction date, in line with standard financial record-keeping requirements.
• Identity Verification Documents: Retained for a minimum of five years from the date of submission or from the date of account closure, whichever is later.
• Customer Support Records: Chat transcripts and support ticket records are retained for two years from the date of resolution.
• Marketing Preferences: Records of your marketing opt-in and opt-out choices are retained for as long as they are relevant to your account status.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you individually.

8. Security Measures

Protecting your personal and financial data is a core responsibility at 9kboos. We apply a range of technical and organisational security measures to reduce the risk of unauthorised access, loss or misuse of your information.

• All data transmitted between your device and the 9kboos platform is encrypted using TLS (Transport Layer Security).
• Passwords are stored in hashed form and are never stored as plain text.
• Access to player data within our systems is restricted to authorised staff who require it to do their job — such as customer support agents handling your query or compliance staff conducting a verification review.
• Payment data shared with processors like JazzCash and Easypaisa is transmitted over secure, encrypted channels.
• We conduct regular reviews of our security practices and update them in response to emerging threats.

Despite these measures, no online platform can guarantee absolute security. If you believe your 9kboos account has been compromised, change your password immediately and contact our support team right away.

9. Your Rights

As a registered player at 9kboos, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team with your registered account details.

We will respond to data rights requests within 30 days. In complex cases we may need up to 60 days, and we will notify you if that extension applies.

10. Marketing Communications

9kboos may send you promotional messages about new bonuses, Casino offers, Cricket and PSL betting markets, VIP rewards and platform updates. Marketing communications are only sent where you have explicitly opted in — either during registration or through your account settings at a later date.

Marketing messages may be delivered by email, SMS to your registered Pakistani mobile number, or as on-platform notifications. You can opt out of any or all marketing channels at any time through your account settings or by contacting support. Opting out of marketing will not affect the operational messages we need to send you — such as deposit confirmations, withdrawal notifications and security alerts.

We do not share your contact details with third-party advertisers. All marketing sent by 9kboos relates exclusively to our own platform, offers and services.

11. Minors

The 9kboos platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18 years of age. If a registered account is found to belong to a minor, the account will be closed immediately, any balance will be returned minus any winnings generated during underage use, and all personal data will be deleted except where retention is required for legal purposes.

If you are a parent or guardian and believe that a minor has registered an account on the 9kboos platform, please contact our support team immediately so we can take appropriate action.

12. Changes to This Policy

9kboos reserves the right to update this Privacy Policy at any time. When we make material changes — for example, if we begin collecting a new category of data or change how we share information — we will notify registered players by email or via an on-platform notification before the changes take effect.

The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this policy periodically so that you remain informed about how your data is being handled. Continued use of the platform after a policy update constitutes acceptance of the revised terms.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a potential data security issue, please get in touch with our support team:

When contacting us about a data rights request, please include your registered username and a clear description of what you are requesting. We aim to acknowledge all privacy-related queries within 48 hours and to resolve them fully within 30 days.